FTEC’s Privacy Policy

Our Guarantee To You

At FTEC, we believe that your private information should remain private. That is why we have gone to great lengths to ensure that whatever personal information we collected from our customers are stored and kept is as secure a manner as possible.

The personal information we collected are merely to help us to our relationship with you. This may be, for example, to process your future orders more swiftly, provide service and support, and disseminate product, service and company news and offerings with you. We Do Not sell your personal information. We Do Not release your personal information to another party. We share your personal data outside the FTEC family of companies but only with your consent, as required by law or to protect FTEC, its customers, or the public, or with companies that help FTEC fulfill its obligations with you, and then only with partners who share our commitment to protecting your privacy and data. Should you feel the need, you are most welcome to contact FTEC at any time with any privacy questions or concerns you may have. You also may ask at any time to see the data you have given us and request correction or deletion. Our goal is to ensure the highest levels of security and confidentiality. We do not compromise on this.

Privacy and Data Security

At FTEC, your right to privacy and data security is a primary concern. That's why, when you visit ftecdirect.com, we help you maintain control over your personal data on the Internet. You may find the guidelines we use for protecting the information you provide us during a visit to our Internet sites (www.ftecdirect.com) 

We only asks for specific types of personal information

In a few areas on our Web site and online customer support tools, we ask you to provide information that will enable us to enhance your site visit, to assist you with technical support issues or to follow up with you after your visit. It is completely optional for you to participate.

For example, we request information from you when you:

In each of the instances above, we may ask for your name, e-mail address, phone number, address, type of business, customer preference information, customer number and service tag number, as well as other similar personal information that is needed to register or subscribe to our services or offers. If we ever ask for significantly different information we will inform you. In the case of newsletters or mailing lists, you will be able to "unsubscribe" to these mailings at any time you wish.

FTEC only uses your personal information for specific purposes

The information you provide will be kept confidential always, and used to support your customer relationship with us. Among other things, we want to help you quickly find information on our site as well as to alert you to product upgrades, special offers, updated information and other new products and services from FTEC. FTEC’s agents or contractors who may have access to your personal information and prospect information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for FTEC. FTEC may enhance or merge your information collected at its site with data from third parties for purposes of marketing products or services to you.

However, FTEC may be required to disclose personal information in connection with law enforcement, fraud prevention, regulation, and other legal action or if FTEC reasonably believes that it is necessary to do so to protect FTEC, its customers, or the public.

You can opt-out of receiving further marketing from FTEC at any time

Occasionally, we may mail you information about our various products and services, or other products and services which we feel may be of interest to you. However rest assured that only FTEC (or agents working on behalf of FTEC and under confidentiality agreements) will send you these direct mailings. If you do not want to receive such mailings, just inform us when you give us your personal information.

FTEC will not disclose your personal information to any outside organization for its use in marketing without your consent

Information regarding you (such as name, address and phone number) or your order and the products you purchased will not be given or sold or otherwise released to any outside organization for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of FTEC for the purpose of performing services for FTEC.

Internet Commerce

The online store at ftecdirect.com is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. FTEC is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption. Alternatively, you may also contact a sales representative over the telephone if you do not wish to divulge your credit information online. It has always been our practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.

Customized Experience

New technologies are emerging on the Internet that help us deliver customized visitor experiences. At FTEC, we primarily use "cookies" to help us determine which service and support information is appropriate to your machine and to maintain and hopefully, enhance your shopping experience in our online store. Our use of this technology does not mean that we automatically know any information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using www.ftecdirect.com. FTEC has no desire or intent to infringe on your privacy while using the ftec.com site.

Third-Party Sites

We wish to bring to your attention that other web sites that may be accessed through our site may collect personally identifiable information about you. The information practices of those third-party web sites linked to ftec.com are not covered by this privacy statement. We use the "" symbol to mark links that go to third-party sites.

It is your sole responsibility for maintaining the secrecy of your passwords or any account information or such other information that is sensitive to you. Please be careful and responsible whenever you are online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your personal information, FTEC cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Other Web sites

FTEC’s Web sites contain links to other Web sites that are not operated by FTEC. FTEC is not responsible for the privacy practices of the Web sites that it does not operate. Some parts of the Web site are animated using downloadable applications with Macromedia's Shockwave/Flash.