| 1. |
I am interested in the 0% Flexi Payment Plan. What do I need to do? |
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Visit any of the showroom
or our nationwide Authorised Reseller nearest to you and fill in the
necessary form. If you encounter any problem, please call our sales
hotline 1800-38-1133 for more details. |
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| 2. |
What are the banks that offer 0% Flexi Payment Plan besides Hong Leong Bank? |
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Maybank, Public Bank,
Citibank, Ambank, Hong Leong Bank, Standard Chartered Bank and EON Bank. |
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| 3. |
Does
FTEC have any Easy Payment Scheme except 0% Flexi Payment Plan? |
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Yes. Besides the 0% flexi payment plan, we have AEON Easy
Payment Scheme as well. For more information for the purchase on the
AEON Easy Payment Scheme, please call us at
1800-38-1133. |
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| 4. |
My company is
interested to be a dealer or reseller. What are the procedures to
follow? |
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Kindly contact our
sales personnel at 1800-38-1133; We will call you for more information. |
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| 5. |
I want to send my notebook / desktop that is still under warranty. Where should I send it to? |
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You can send it to any of our nationwide Authorized Reseller nearest to you or to our service center at the following address: |
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G.02, Ground Floor,
Lot 4A Wisma Academy,
Jalan 19/1,
46300 Petaling Jaya,
Selangor Darul Ehsan.
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| 6. |
What payment methods are available besides credit card? |
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You can choose to pay
by cash or check. Nevertheless, you need to deposit the payment first.
If payment by check,
please make payable to:
FTEC System Sdn Bhd
Our bank account
details are as follows:
OCBC Bank (Malaysia) Berhad
Current Account No: 7071035602 |
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| 7. |
How long is the delivery once I have confirmed an order and made the payment? |
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Normally, delivery period is within 3 to 7 working days subject to the availability of stock. |
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| 8. |
How reliable are FTEC products? How is the quality of FTEC products? |
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The present range of our products is comparable in quality of technological advancement as compare to international products. |
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| 9. |
Does FTEC manufacture its own products? Where does FTEC get its parts and components from? |
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FTEC products are assembled in Malaysia. All parts and components are of the same quality with reputable companies like Seagate
and Intel, with other computer manufacturers. |
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| 10. |
How does the 2-year extended warranty work? Is it full or limited warranty? |
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Additional 2 years warranty means that the product will carry a TOTAL Limited Warranty of three (3) years for carry in ONLY. Click on the URL for more details:
http://www.ftecdirect.com/terms_of_sales.asp
or you may dial in our
service centre hotline 1800-38-1131 for more information. |
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| 11 |
Why is there a difference in price for the same FTEC product published on FTEC Direct.com and the newspaper? |
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FTEC will have special
promotion for its all range of product from time to time on
FTECDIRECT.com. |
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